Process & Training Expert – PMO, Tech Implementation

About the role
We’re changing how school learning materials are made across our publishing companies, from authoring through to publication, and bringing in new tools and ways of working. You’ll turn the new processes into material people can actually use. You’ll map how the work flows today and how it should flow in future, write the guides and work instructions, and make sure authors, publishers and educational specialists feel confident with the new way of working on their first day.

What you’ll do

• Map current and future processes across the publishing chain together with process owners, product teams and the operating companies

• Write onboarding packs, work instructions, quick-reference guides and FAQs for each role and each tool (e.g. Monday.com)

• Design and run training: live sessions, train-the-trainer, e-learning and short videos

• Support pilots by preparing participants, collecting feedback and updating the material as the process changes

• Keep one controlled library of process and training documents, with clear versions and owners

• Work closely with the Project / Deployment Manager so that training, messaging and adoption follow one plan

• Track training reach and readiness and feed it into the PMO’s adoption KPIs

What you bring

• 5+ years in process design, business analysis, L&D or implementation roles, ideally in digital transformation programmes

• Hands-on process modelling (BPMN, swimlanes) and tools such as Visio, Miro or Signavio

• Experience building training for non-technical users, ideally creative or editorial professionals

• A clear, structured writing style that makes complex workflows simple

• Comfort with changing requirements and pilot-based iteration, so you can update material quickly rather than wait for a finished design

• Bonus: knowledge of educational publishing, content workflows or workflow tools

• Success after 6 months

• The main publishing processes are mapped and signed off (L3+)

• Every pilot group has role-specific onboarding and work instructions

• A training approach is ready to scale beyond the pilots